Wednesday, 15 January 2014

Australia Post: Epic Fail

I have documented some of Australia Post’s megafailures here before (see here and here), but allow me to indulge you with another. A small one, but a megafail still – failure to provide a basic service Australia Post sells for prime time money.
Without further ado, here are the facts:
  • I paid Australia Post $21.75 to withhold postal delivery to my house for 12 days. That’s $1.81 a day, or more than $2 a day if you take into account post is not delivered during the weekends anyway.
  • During this 12 day period, I ended up receiving three letters and one parcel. Turns out I have paid more than $5 per item to be withheld.
  • Of these four items that were posted to me during the mail withholding period, Australia Post actually did deliver two of the three letters and the parcel during the withholding period. Only one letter was actually withheld, which means that I paid $21.75 for the sake of withholding one letter.
An epic fail if I ever saw one.
Do not ask me why Australia Post bothers selling a mail withholding product if its success rate is as poor as 25%. I won't even go into asking why it charges so much for what should be a trivial service to begin with!

P.S. I have already filed a complaint with Australia Post, asking for my $21.75 back.
P.P.S. In case of libel claims, I would be happy to supply proof for my non withheld letters and parcel. This would be the same evidence I already forwarded Australia Post. I do not wish to do so in public, though.
P.P.P.S. I do, however, think it would be reasonable of me to expect further compensation on top of my money back. Especially given this affair takes place every time I ask for my post to be withheld.

Image by Stu Rapley, Creative Commons licence

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