Thursday, 16 February 2006

A good word (or two)

I often use these pages to vent off steam I might have gathered with things that I didn't like. I thought the time has come for me to praise the opposite exceptions:
Several months ago we purchased a few things at Kmart only to discover back at home that we were charged three times for an item that we bought two of. About a $10 extra. The annoying things was that we always seem to have trouble at Kmart, and the one time we didn't check them (because it was quite messy with big queues) was the one time we got f*cked.
A week later we just happened to be at the same shopping mall (Southland) and I had the receipt in the car, so we went in to complain. No questions were asked - we got our $10 back, and they won our faith again.
A month ago the cable feeding my FM transmitter with the car's 12v of electricity stopped working. For those that don't know, an FM transmitter is this device you connect to your MP3 player which allows you to listen to your MP3 player's music or podcasts on your car radio by tuning your car radio to the FM transmitter's frequency. We use a Belkin TuneCast II and it works like a charm; low frequencies and high ones are severely limited, and stereo separation is not what it used to be, but overall it's an effective solution. If you have an iPod note there are FM transmitters designed to fit the top of the iPod made by Griffin, but they're not as good sonically (and like everything else in the iPod realm, they cost much more than they should).
Anyway, I called Belkin's support line and started telling them this story on how I bought their TuneCast II through eBay etc, afraid that they would tell me to shut up and complain to the place I got it from (and I got it from a guy in the USA through eBay). Well, they did shut me up - they cut me off and asked for my address. I gave it away, and two days later I had a new cable delivered by mail.
Exceptional service.


Uri said...

Well, as you well know:
They F!#K YOU at the drive-thru, okay? They F!#K YOU at the drive-thru! They know you're gonna be miles away before you find out you got f!#ked! They know you're not gonna turn around and go back, they don't care.

Moshe Reuveni said...

Thanks for that - I've been looking for this text.
Every word there is true (other than the weird #).