I am writing this letter in order to complain and ask for compensation with regards to an incident I have had with a parking meter in
Before providing the details of the incident, I will explain why I am addressing this complaint to you.
On Thursday, 2/11/2006, I called the phone number provided on the City of
There I was provided with a Fault Registration Number (***), and I was told to call the Assist Centre on 9209 6777.
The Assist Centre provided me with a Record Number (***) and with your details, and has instructed me to provide you with the details of my parking meter complaint so that it could be assessed. This letter would hopefully provide you with all the information required.
As for the details of my complaint:
On Saturday 28/10/2006 my wife and I took visiting overseas family members, two adults and a one year old baby, with us in our car to St Kilda Beach. Our visitors had only a few hours before they had to catch their flight back to the
We parked next to parking meter JAP1 and got out of the car with everyone waiting for me to get a parking docket from the parking meter.
However, the next thing that happened was that they all waited for almost 10 minutes while I wrestled the parking meter. The parking meter would not accept most of my coins: I had to try again and again with different coins until eventually it would be courteous enough to accept one of them. As we had to pay around $6 we had to run through many a coin in the process, and again and again we got frustrated by the meter’s lack of acceptance (the one year old baby was not overly happy with waiting in the cold, either).
Eventually, I got my docket for two hour parking. However, during the process, your parking meter has swallowed an estimated $2-$3 extra in coins over the total sum I was trying to pay.
As you can probably imagine, the trouble involved with the two phone calls I had to make and this letter I am writing now far surpasses the damage caused to me by losing $2-$3, 10 minutes of my time, and the overall discomfort of having to spend 10 minutes of our lifetimes wrestling with a rather ungrateful machine.
However, I feel it is my duty to dedicate my time and complain about this incident, because I think the incident reflects on the way the authorities misuse the power given to them by the people in order to serve the people.
I fail to comprehend why a visit to St Kilda Beach has to involve a wrestling match with a parking meter. If the City of Port Phillip needs the money that badly, then the City of Port Phillip has the duty of making sure that the facilities for acquiring that money are in working order; and if they are not, as in my case, then the City of Port Phillip has an even greater duty to make sure that my problem is smoothly and quickly handled, rather then send me through a maze of phone calls and complaint letters.
I therefore demand to be compensated for the money swallowed by the ticket machine and for the effort and expenses I have spent alerting you of this problem.
I would also like to thank you for your time and attention in handling my complaint.
Sincerely, Moshe Reuveni